Community and Charity Shops in Bristol

 A Christian Church

and Registered Charity

 No 214779 and in Scotland SC009359

Disclaimer and legal

Charity and Community

Shops in Bristol

Red Shield

Refund Policy

All of our Bristol Charity and Community Shops

share a common refund policy.


If you purchased clothing or electrical items in one of our shops we will either exchange the original item or give you a credit voucher in the store where you made your original purchase.


We do not accept returns of shoes, bric a brac and other goods.


The following conditions apply :


The item must have been purchased in that store.


The item should be returned with the original price tag attached and in the same condition as purchased.


Please speak to the store manager in your local store for further details.


Your statutory rights are not affected.







Complaints in the first instance should be directed to the store manager.


If your complaint is not able to be resolved please ask to speak to the

Salvation Army Officer responsible for that store. You may be asked to leave your contact details in order for them to contact you direct.

Complaints Policy